2008 scirocco

[calimus at techography.net (calimus@techography.net)]

Just like everything else in life, this is a "your milage may very" case
as far as their customer service is concerned.  That issue is strictly on
the dealer owner now and not the main corp.  Sure the corp can flex some
muscle, but chances are, a dealer that hires a-holes will just replace 1
a-hole with another one that will work for less.

No, on the gastank issue.  I can't complain, wasn't the scirocco, but
rather my wifes cabby.  Took it to a dealer (not the closest because they
are a-holes), the mech's confirmed what I told them and then they handled
the recall issue from there.  We got a call from VWOA confirming that we
were the current owners and that the recall would be carried out.  Three
days later, another call from both the dealer and VWOA letting us know the
car was ready to be picked back up.  Total time down, 1 business week.

Top that off, when we picked the car back up, they had washed/waxed it and
detailed the interior.  Outstanding service for a recall, we didn't spend
any money with them on that whole process.

But overall, it's sad that your right.  Service will such when the dealer
doesn't care.

William S


>
>
> Brian Haygood <haygood@myway.com> wrote:
>>It has turn into a profit driven company that is not exactly preoccupied
>> with their costumers.
>
> Uh, yeah. Profit is kinda the point of a company, isn't it?
>
> My point with that comment is that VW was still pretty high up on profits
> plus they had a great reputation for service and quality control. That is
> not the case is I see it anylonger. Profit is the bottom line, no more
> being nice to the costumer, no more upholding their end of the bargain
> when something goes wrong. How many here had to fight for a decent amount
> of time to get their gas tank recall taken care?
>
>   Oh well..... I prefer my old car then the new disposable shit that we
> are been fed by VW.
>
>
>
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