[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
[corradolist] Re: Bad Boy Motorsports SUCKS!!!
- Subject: [corradolist] Re: Bad Boy Motorsports SUCKS!!!
- From: bpatterson@stanford.edu (Ben Patterson)
- Date: Sun, 5 May 2002 01:55:17 -0700
- In-reply-to: <ae.268edd0b.2a05eebc@aol.com>
- References: <ae.268edd0b.2a05eebc@aol.com>
--============_-1191533577==_ma============
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
Hey there -
First off, thanks for forwarding me this response from Bad
Boy Motorsports. I wish they would have taken the time to actually
return my calls over the course of three days last week and been as
courteous as they are being now in explaining their position. Yes,
while they do legally have the right to not do anything about my
claim, and yes, while a lot of time has gone by, I have two things to
say.
1) The customer is always right to the point where you can
prove him wrong. Personally, if Bad Boy Motorsports had said they
would do something to try help out with the situation, I would have
referred everyone and their mother to their website, had my friends
at Yahoo! and Google put them at the top of the search lists for VW
parts and cars and spread the word about their great service. At this
point, I'm now out hundreds of dollars, have had my integrity
questioned, and I'm pretty pissed off.
2) In everything I do, I have always said, if you don't have
integrity, you don't have anything. I've also always given everyone I
work with and do business with the benefit of the doubt, and frankly
having my integrity questioned REALLY jerks my chain. I can say with
a clear concience and with the backup of a repair guy at Wheels
America that these rims had the cracks before they were shipped and
there is NO way that anything Fed Ex could do would cause stress
cracks like this, especially seeing that the rims were shipped with
the tires deflated. (Oh yeah - your comment about the wheels being
sold AS IS also stated that they were in good condition which most
reasonable people would take to mean that the rims would hold air,
which one of them won't. The eBay ad said nothing about that.)
So this brings me to the moral dilemma of the evening. In
that I work in Silicon Valley, and I have college roomates and
friends that work for Yahoo!, Google and eBay, With three phone calls
I can have Bad Boy Motorsports delisted from every search engine on
the web and have their eBay account shut down. Do I believe they
deserve it? Absolutely... am I going to do it? Well I almost damn
well did, but for once a movie did me good. I went to go see Changing
Lanes tonight, and despite the sap of the film, I was reminded of
something. What goes around comes around, and when you screw somebody
it catches up to you sooner or later. Yes, I could jack their
e-business, yes I can flame them on every VW and European car forum
on the web, but at the end of the day I'd rather know that I was
still a nice guy who didn't repay evil for evil and I'll leave it to
God to sort it out with Myron and Co. at Bad Boy Motorsports. If I'm
asked, will I tell people I got screwed by them? Absolutely, because
regardless of whether or not they did it intentionally or
unintentionally, the 'great quality products and excellent customer
service' were nonexistent. I got broken rims and unreturned phone
calls for three days, had my integrity questioned and ended up being
out $450 bucks. Having had this spread all over Scirocco.org, the
Corrado list and VW Vortex doesn't help them much either. They
probably would have been better off not replying to your email since
this is just getting them more and more bad publicity. So it goes on
record, I left a message for Myron at Bad Boy's number saying that I
was not going to have Yahoo, Google or eBay dump his website or his
account and I copied him on this email.
Going to bed before this pisses me off any more....
- B
>Content-Type: text/html; charset="UTF-8"
>Content-Language: en
>
>I forwarded Brian's letter to Bad Boy Motorsports and they sent a
>reply. I'm posting it so we hear both sides of the story, make your
>own conclusions. Here it is:
>
>"First and foremost I thank you for the email, and opportunity to
>make a short statement concerning Mr. Ben Patterson's complaint.
>
>As previously mentioned in your email, Bad Boy Motorsports is in the
>business of doing business. For as long as we've been in business,
>ethical practices have guided our dealings with both customers and
>employees.
>
>Items that are sold in store, or on eBay are thoroughly inspected
>prior to being sold. Therefore there are no surprises, to the
>customer or us. Items are also backed by a money-back guarantee up
>to 30 days if the item doesn't: perform well; meet the customer's
>expectations, or IS BROKEN. Regardless of whether or not it was sold
>AS-IS. The wheels in question were thoroughly inspected before being
>auctioned, and once more prior to being shipped. There were no
>cracks on these wheels. To my knowledge, there was a bit of wear
>around the edges of a couple, but was mentioned in the description.
>
>Our reason for not issuing a refund is more than just a time frame
>issue, but there being a possibility that the wheels could have been
>used within the 5 month period. They could've been mounted on the
>vehicle and then broken. One could have been switched with another.
>These are couple of things that were taken into consideration. We
>did not arrive at our conclusion lightly. When phoned by Ben, we
>didn't simply answer with " we are not responsible," but rather how
>he feels we should resolve his claim. We try to exhaust all avenues
>of recourse, in order to sustain the great customer service we have
>provided to many.
>
>I understand what you're saying about if the wheels were wrapped in
>plastic, and unmounted we should issue a refund. We also took that
>scenario into consideration. The wheels were not wrapped or sealed
>in plastic, but rather placed in a plastic bag. The rims also had
>tires already mounted on them. They only need to be pumped and
>placed on the vehicle. Had the tires been sealed, we could have
>quickly resolved the issue.
>
>The wheels could have been damaged in shipment. FedEx only allows a
>maximum of thirty days in order to file a claim. Bad Boy Motorsports
>has even made a variance in policy and procedure for returns up to
>90 days, but we are 5 months past shipment.
>
>Bad Boy Motorsports isn't out to "get" people, perform "faulty
>business practices" or the like. We understand that there is a small
>circle of us, VW enthusiasts. Everyone knows everyone. We would not
>have made it thus far by selling faulty products, and practicing
>poor customer service. We will continue to provide great quality
>products, and excellent customer service.
>
>Sincerely,
>
>Bad Boy Motorsports"
--
"There are no more white horses, and no more pretty ladies at my door."
George Jung, sentenced to 60 years in Federal prison for cocaine smuggling.
------------------------------------------------------------------------------------------------------
--============_-1191533577==_ma============
Content-Type: text/html; charset="us-ascii"
<!doctype html public "-//W3C//DTD W3 HTML//EN">
<html><head><style type="text/css"><!--
blockquote, dl, ul, ol, li { padding-top: 0 ; padding-bottom: 0 }
--></style><title>Re: [corradolist] Re: Bad Boy Motorsports
SUCKS!!!</title></head><body>
<div>Hey there -</div>
<div><br></div>
<div><x-tab> </x-tab>First
off, thanks for forwarding me this response from Bad Boy Motorsports.
I wish they would have taken the time to actually return my calls over
the course of three days last week and been as courteous as they are
being now in explaining their position. Yes, while they do legally
have the right to not do anything about my claim, and yes, while a lot
of time has gone by, I have two things to say.</div>
<div><x-tab> </x-tab>1) The
customer is always right to the point where you can prove him wrong.
Personally, if Bad Boy Motorsports had said they would do something to
try help out with the situation, I would have referred everyone and
their mother to their website, had my friends at Yahoo! and Google put
them at the top of the search lists for VW parts and cars and spread
the word about their great service. At this point, I'm now out
hundreds of dollars, have had my integrity questioned, and I'm pretty
pissed off.</div>
<div><x-tab> </x-tab>2) In
everything I do, I have always said, if you don't have integrity, you
don't have anything. I've also always given everyone I work with and
do business with the benefit of the doubt, and frankly having my
integrity questioned REALLY jerks my chain. I can say with a clear
concience and with the backup of a repair guy at Wheels America that
these rims had the cracks before they were shipped and there is NO way
that anything Fed Ex could do would cause stress cracks like this,
especially seeing that the rims were shipped with the tires deflated.
(Oh yeah - your comment about the wheels being sold AS IS also stated
that they were in good condition which most reasonable people would
take to mean that the rims would hold air, which one of them won't.
The eBay ad said nothing about that.)</div>
<div><x-tab> </x-tab>So this
brings me to the moral dilemma of the evening. In that I work in
Silicon Valley, and I have college roomates and friends that work for
Yahoo!, Google and eBay, With three phone calls I can have Bad Boy
Motorsports delisted from every search engine on the web and have
their eBay account shut down. Do I believe they deserve it?
Absolutely... am I going to do it? Well I almost damn well did, but
for once a movie did me good. I went to go see Changing Lanes tonight,
and despite the sap of the film, I was reminded of something. What
goes around comes around, and when you screw somebody it catches up to
you sooner or later. Yes, I could jack their e-business, yes I can
flame them on every VW and European car forum on the web, but at the
end of the day I'd rather know that I was still a nice guy who didn't
repay evil for evil and I'll leave it to God to sort it out with Myron
and Co. at Bad Boy Motorsports. If I'm asked, will I tell people I got
screwed by them? Absolutely, because regardless of whether or
not they did it intentionally or unintentionally, the 'great quality
products and excellent customer service' were nonexistent. I got
broken rims and unreturned phone calls for three days, had my
integrity questioned and ended up being out $450 bucks. Having had
this spread all over Scirocco.org, the Corrado list and VW Vortex
doesn't help them much either. They probably would have been better
off not replying to your email since this is just getting them more
and more bad publicity. So it goes on record, I left a message for
Myron at Bad Boy's number saying that I was not going to have Yahoo,
Google or eBay dump his website or his account and I copied him on
this email.</div>
<div><br></div>
<div>Going to bed before this pisses me off any more....</div>
<div><br></div>
<div>- B</div>
<div><x-tab> </x-tab></div>
<div><br></div>
<div><br></div>
<div><br></div>
<div><br></div>
<div><br></div>
<blockquote type="cite" cite>Content-Type: text/html;
charset="UTF-8"</blockquote>
<blockquote type="cite" cite>Content-Language: en</blockquote>
<blockquote type="cite" cite><br></blockquote>
<blockquote type="cite" cite><font face="Arial" size="-1">I forwarded
Brian's letter to Bad Boy Motorsports and they sent a reply. I'm
posting it so we hear both sides of the story, make your own
conclusions. Here it is:<br>
<br>
"First and foremost I thank you for the email, and opportunity to
make a short statement concerning Mr. Ben Patterson's
complaint.</font></blockquote>
<blockquote type="cite" cite><font face="Arial" size="-1"><br>
As previously mentioned in your email, Bad Boy Motorsports is in the
business of doing business. For as long as we've been in business,
ethical practices have guided our dealings with both customers and
employees.<br>
<br>
Items that are sold in store, or on eBay are thoroughly inspected
prior to being sold. Therefore there are no surprises, to the customer
or us. Items are also backed by a money-back guarantee up to 30 days
if the item doesn't: perform well; meet the customer's expectations,
or IS BROKEN. Regardless of whether or not it was sold AS-IS. The
wheels in question were thoroughly inspected before being auctioned,
and once more prior to being shipped. There were no cracks on these
wheels. To my knowledge, there was a bit of wear around the edges of a
couple, but was mentioned in the description.<br>
<br>
Our reason for not issuing a refund is more than just a time frame
issue, but there being a possibility that the wheels could have been
used within the 5 month period. They could've been mounted on the
vehicle and then broken. One could have been switched with another.
These are couple of things that were taken into consideration. We did
not arrive at our conclusion lightly. When phoned by Ben, we didn't
simply answer with " we are not responsible," but rather how he
feels we should resolve his claim. We try to exhaust all avenues of
recourse, in order to sustain the great customer service we have
provided to many.<br>
<br>
I understand what you're saying about if the wheels were wrapped in
plastic, and unmounted we should issue a refund. We also took that
scenario into consideration. The wheels were not wrapped or sealed in
plastic, but rather placed in a plastic bag. The rims also had tires
already mounted on them. They only need to be pumped and placed on the
vehicle. Had the tires been sealed, we could have quickly resolved the
issue.<br>
<br>
The wheels could have been damaged in shipment. FedEx only allows a
maximum of thirty days in order to file a claim. Bad Boy Motorsports
has even made a variance in policy and procedure for returns up to 90
days, but we are 5 months past shipment.</font><br>
<font face="Arial" size="-1"></font></blockquote>
<blockquote type="cite" cite><font face="Arial" size="-1">Bad Boy
Motorsports isn't out to "get" people, perform "faulty
business practices" or the like. We understand that there is a
small circle of us, VW enthusiasts. Everyone knows everyone. We would
not have made it thus far by selling faulty products, and practicing
poor customer service. We will continue to provide great quality
products, and excellent customer service.</font></blockquote>
<blockquote type="cite" cite><font face="Arial" size="-1"><br>
Sincerely,<br>
<br>
Bad Boy Motorsports"</font></blockquote>
<div><br></div>
<div><br></div>
<x-sigsep><pre>--
</pre></x-sigsep>
<div><br>
"There are no more white horses, and no more pretty ladies at my
door." <br>
George Jung, sentenced to 60 years in Federal prison for cocaine
smuggling.<br>
---------------------------------------------------------------------<span
></span>---------------------------------</div>
</body>
</html>
--============_-1191533577==_ma============--