Re: Fwd: FW: Logo Use Websites (KMM111445C0KM) 11/19 kd

["Ken" <mcfly67@qwest.net>]

Jason,
I recognize this as well.  I use KANA at work too, but mostly it is a call
center, w/ some E-mail support too.   Those are a few words I never thought
I'd see out of that context
funny

Ken Bates
1979 Scirocco
In the middle of the 16v conversion
VORTEX "Indiana Red"

----- Original Message -----
From: 16V Jason <jason@scirocco.org>
To: Nathan Dana <phishy20_1@yahoo.com>; Brian Wagner
<scirocco_88_16v@hotmail.com>; <scirocco-l@scirocco.org>
Sent: Tuesday, November 20, 2001 1:28 PM
Subject: Re: Fwd: FW: Logo Use Websites (KMM111445C0KM) 11/19 kd


> At 10:41 AM 11/19/2001, Nathan Dana wrote:
> >That is a form letter they send...  I got the exact smae letter when I
asked a
> >few months back...
>
>
> Yep.  Notice the (KMM111445C0KM) in the subject?  That's a Kana Case
> ID#.  Kana is a CRM (Customer Relations Management) tool that many
> companies (including mine) use for customer service mails.  Kana puts the
> Case ID# in the subject for tracking purposes.
>
> Kana is a template-based system, meaning all the CSR has to do is select a
> "hot-key" template and it'll throw it back in an e-mail to you.  Don't
> expect to get anything but template responses from them; I'm sur the
> customer service department is trained to just deny all requests without
> ever talking to a "legal department"
>
> Jason
>
>
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