Stealerships

[E30@iLand.net (Mike VanAmburgh)]

Mention that this bad experience is making you think twice about your
soon to be new VW purchase (even tho you might not intend to do so). 
VWoA doesn't care about 14 year old VWs, so mentioning this new VW
purchase might get them to take you more seriously.  I wouldn't let this
Stan guy get away with what he's trying to do.  Make sure VWoA knows and
that they are going to deal with him accordingly.    

Mike

Chris wrote:
> 
> Tell VWOA what Stan said.
> Tell VWOA that you have lost faith in the dealership and are afraid they
> will sabotage your car if they are compelled to replace the tank (and
> anything they break) and ask VWOA if you can take your car to an
> independent shop and have VWOA reimburse you.
> Tell VWOA that service managers like Stan make you very concerned about the
> validity of VW warranties.
> Tell VWOA that you got this suggestion while communicating with many other
> VW owners on the Internet.
> Dealers who refuse to carry out warranty work do a disservice to customers
> and the manufacturer.
> 
> Chris
> 
> At 09:20 PM 04/05/2002 -0500, JoshuaA.Conner@VerizonWireless.com wrote:
> >So i set my '88 16V up to have my gas tank replaced under factory recall.  i
> >had taken it to Midwestern Auto Group in Columbus Ohio to have the
> >inspection and replacement.  When i dropped it off there yesterday for the
> >actual work to be done i rec'v a call about an hour later stating they would
> >have to drop the axel.  They then tell me that since my car is so old they
> >might break some fuel and/or brake lines which i would have to pay for
> >completely, parts and labor!  i normally do all the work myself on my car
> >and in fact just replaced the brake fluid myself, as well as a whole new
> >exhaust system, so i am very intimate with the rear of my car (easy gutter
> >minds ;p).  i tried to negotiate any kind of price break before i let them
> >do the work with the service mgr Stan.  No dice.  He becomes upset because i
> >feel that if it ain't broke when i drop it off i ain't paying to have it
> >fixed.  He tells me he won't be liable for my car and any damages incurred
> >during the recall fix and to come pick up my car.  His techs are not
> >touching it he says.  I call VWOA and they regard damages incurred during
> >recall fixes workmanship issues and the dealers should be responsible.  i
> >tell Stan this and he says the customer service reps at VWOA don't know what
> >they are talking about and he is not gonna do it.  I want to know is there
> >any reputable dealers in the central Ohio who are not looking for a sucker.
> >
> >TIA!
> >
> >
> >Joshua C.
> >'88 16V Red Rocc
> >
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> 
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