Where NOT to take your Volkswagen in SE MI

[flaatr@yahoo.com (Euroroc II)]

I'm confused.... How are you charged a standard diagnoses fee if they 
admitted to not having instruments to diagnose your car?

Sounds like a good argument to get your money back. Go back and if they 
don't refund ask for the number to VWoA and then ask to use one of their 
phones to call them right away.

-Raffi


At 10:18 PM 2/24/2003 -0500, ian Butler wrote:
>Just a quick heads up to both Vanagon and Scirocco crowds:
>
>Livonia Volkswagen of Livonia, MI (suburb of Detroit) is an excellent place
>to avoid if you're ever in the area.  I took my Scirocco in to have it fixed
>today, and got a call saying that they didn't have any old diagnostic tools
>for that old of a car (it's a 1988, for crying out loud) and couldn't
>diagnose or fix it.  When I went to pick it up, I got charged $86.
>"Standard diagnostic fee," claimed the cashier.  She handed back my pill key
>in three of its constituent pieces.. somebody had dropped it along the way
>and not even bothered to put it back together.  And when I drove it home,
>much to my chagrin, I learned that they'd fiddled with the timing; the car
>was doing its 45mph top speed thing instead of the 55mph thing it was doing
>when I brought it in.
>
>In short, I got charged an hour's labor to a) be told that they couldn't
>work on it and b) receive my car in worse shape than when I brought it in.
>Gonna call them tomorrow and see if I can weasel money back; I think I'll
>give VWoA a ring too.  I had hoped better from a dealer... bad idea.
>
>ian Butler / ian@bluemoon.hplx.net
>'88 Scirocco 16v, '87 Syncro GL
>
>
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