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Stealerships

     I'm not completely sure about it, but I seem to recall the shop work=
ing on
your car is responsible for any damage they do, regardless of age.  The o=
nly
exception to that is if the manufacturer documented procedures for the wo=
rk
state explicitly that other parts will be damaged/need to be replaced.  O=
f
course, I'm also in Canada, so your mileage may vary.  When the stealersh=
ip did
mine, they broke both brake lines, replaced them both.  My cost, total, w=
as $15
for the gas in the new tank (and yes they charged a lot more than I would=
 have
paid at the pump).
     Maybe visit one of those lawyers that advertises a free initial
consultation and find out what the law in your area has to say about the
situation.
     Good luck.

Cheers,
Colin

On 06-Apr-2002 D=E9sinor Jean-Claude wrote:
>   Start documenting everything, and communicate with VWOA in writing
> with a complaint, and copy that dealer.  Explain your position to VWOA
> and request them to send you to a reliable dealer.
>=20
>   It will be a pain, but your car is not very useable at this time
> anyways.
>=20
>       Jean-Claude
>       84 8v
>=20
> JoshuaA.Conner@VerizonWireless.com a =E9crit :
>>=20
>> They sell VW, BMW, Ferrari, Lotus, Mini, Aston Martin, Bentley and Por=
sche.
>> All three VW stealerships in the area have they same policy of we brea=
k it u
>> buy it.  What gives?
>> Joshua C.
>> 16V Red Rocc
>>=20
>> -----Original Message-----
>> From: D=E9sinor Jean-Claude [mailto:desinor@sympatico.ca]
>> Sent: Saturday, April 06, 2002 5:30 PM
>> Cc: Scirocco
>> Subject: Re: Stealerships
>>=20
>>   Maybe they do not care about 14 year old VWs, but remember they do n=
ot
>> replace unsafe components just to be nice, they do so to avoid
>> liability.
>>=20
>>   They probably will come down very hard on an uncooperative dealer.
>>=20
>>   By the way, is this a VW/Audi dealer or just VW? I found VW/Audi
>> dealers obnoxious. I even dropped one in favour of a VW/Porsche dealer
>> at one point, because at least the VW/Porsche staff understands
>> hardware.
>>=20
>>         Jean-Claude
>>         84 8v (gas tanks are *very* expensive!)
>>=20
>> Mike VanAmburgh a =E9crit :
>> >
>> > Mention that this bad experience is making you think twice about you=
r
>> > soon to be new VW purchase (even tho you might not intend to do so).
>> > VWoA doesn't care about 14 year old VWs, so mentioning this new VW
>> > purchase might get them to take you more seriously.  I wouldn't let =
this
>> > Stan guy get away with what he's trying to do.  Make sure VWoA knows=
 and
>> > that they are going to deal with him accordingly.
>> >
>> > Mike
>> >
>> > Chris wrote:
>> > >
>> > > Tell VWOA what Stan said.
>> > > Tell VWOA that you have lost faith in the dealership and are afrai=
d they
>> > > will sabotage your car if they are compelled to replace the tank (=
and
>> > > anything they break) and ask VWOA if you can take your car to an
>> > > independent shop and have VWOA reimburse you.
>> > > Tell VWOA that service managers like Stan make you very concerned =
about
>> the
>> > > validity of VW warranties.
>> > > Tell VWOA that you got this suggestion while communicating with ma=
ny
>> other
>> > > VW owners on the Internet.
>> > > Dealers who refuse to carry out warranty work do a disservice to
>> customers
>> > > and the manufacturer.
>> > >
>> > > Chris
>> > >
>> > > At 09:20 PM 04/05/2002 -0500, JoshuaA.Conner@VerizonWireless.com w=
rote:
>> > > >So i set my '88 16V up to have my gas tank replaced under factory
>> recall.  i
>> > > >had taken it to Midwestern Auto Group in Columbus Ohio to have th=
e
>> > > >inspection and replacement.  When i dropped it off there yesterda=
y for
>> the
>> > > >actual work to be done i rec'v a call about an hour later stating=
 they
>> would
>> > > >have to drop the axel.  They then tell me that since my car is so=
 old
>> they
>> > > >might break some fuel and/or brake lines which i would have to pa=
y for
>> > > >completely, parts and labor!  i normally do all the work myself o=
n my
>> car
>> > > >and in fact just replaced the brake fluid myself, as well as a wh=
ole
>> new
>> > > >exhaust system, so i am very intimate with the rear of my car (ea=
sy
>> gutter
>> > > >minds ;p).  i tried to negotiate any kind of price break before i=
 let
>> them
>> > > >do the work with the service mgr Stan.  No dice.  He becomes upse=
t
>> because i
>> > > >feel that if it ain't broke when i drop it off i ain't paying to =
have
>> it
>> > > >fixed.  He tells me he won't be liable for my car and any damages
>> incurred
>> > > >during the recall fix and to come pick up my car.  His techs are =
not
>> > > >touching it he says.  I call VWOA and they regard damages incurre=
d
>> during
>> > > >recall fixes workmanship issues and the dealers should be respons=
ible.
>> i
>> > > >tell Stan this and he says the customer service reps at VWOA don'=
t know
>> what
>> > > >they are talking about and he is not gonna do it.  I want to know=
 is
>> there
>> > > >any reputable dealers in the central Ohio who are not looking for=
 a
>> sucker.
>> > > >
>> > > >TIA!
>> > > >
>> > > >
>> > > >Joshua C.
>> > > >'88 16V Red Rocc
>> > > >
>> > > >_______________________________________________
>> > > >Scirocco-l mailing list
>> > > >Scirocco-l@scirocco.org
>> > > >http://neubayern.net/mailman/listinfo/scirocco-l
>> > >
>> > > _______________________________________________
>> > > Scirocco-l mailing list
>> > > Scirocco-l@scirocco.org
>> > > http://neubayern.net/mailman/listinfo/scirocco-l
>> >
>> > _______________________________________________
>> > Scirocco-l mailing list
>> > Scirocco-l@scirocco.org
>> > http://neubayern.net/mailman/listinfo/scirocco-l
>>=20
>> _______________________________________________
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>>=20
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>=20
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--=20
Cheers,
Colin

If you can read this line, you're probably not illiterate.